Privacy Policy

Torra Staffing & Recruitment is committed to ensuring that your privacy is always respected and maintained. Torra Staffing & Recruitment complies with the Privacy Laws and the 13 Australian Privacy Principles (APPs) in the Privacy Act 1988 as well as our existing obligations of confidentiality. This Privacy statement explains how we collect personal information and how we maintain, use, and disclose that information. It also provides some detail about your privacy rights along with our general rights and obligations in relation to the personal information we keep on record.

Types of Personal Information

Personal information is any information or an opinion about you. It may range from the overly sensitive (e.g. medical history or condition) to the everyday (e.g. name, address, and phone number). It would include the opinions of others about your work performance, your work experience and qualifications, aptitude and psychological assessment results and other information obtained by us in connection with your possible work placements. Personal information includes sensitive information.

Sensitive information

Sensitive information is a sub-set of personal information. It is information or an opinion about your:

• Racial or ethnic origin
• Political opinion
• Membership of a political association or religious beliefs, affiliations, or philosophical beliefs
• Membership of a professional or trade association or membership of a trade union
• Sexual preferences or practices
• Criminal record
• Health or disability (at any time)
• Expressed wishes about the future provision of health services.

Sensitive information can, in most cases, only be disclosed with your consent. We do not actively seek to collect sensitive information unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the Australian Privacy Principles.

Who will be collecting your personal and sensitive information?

Your personal and sensitive information will be collected by Torra Staffing & Recruitment for its own use and their clients who might require access to your personal and sensitive information in connection with your work placements. Each time you visit our web site statistical data is collected. This data is not linked to a person and does not provide us with any personal information.

How your information will be collected at an interview

Personal and sensitive information will be collected from you directly when you attend an interview with one of our staff members. At this time, you will complete our registration paperwork or any other information in connection with your application to us for registration.

We may also collect information about you from your access to our websites (for statistical purposes). This information is usually anonymous, and we do not use it to identify you. However, due to the nature of internet protocols, such information might contain details that identify you, such as your IP address, internet service provider, the web page directing you and your activity on our website.

At times you may forward an email to us via the email link in our web site. The information collected through this email will only be used for the purpose for which you have provided it. Your details will not be added to our database, unless specified by you, nor will we disclose or use your information for any other purpose, than the intended purpose.

Personal and sensitive information will also be collected when:

• We receive any reference about you
• We receive results of inquiries that we might make with your former employers, work colleagues, professional
• associations or registration body
• We receive the results of your work rights status
• We receive the results of any competency or medical test
• We handle results of any functional capacity evaluation or drug & alcohol testing
• We receive performance feedback (whether positive or negative)
• We receive any complaint from or about you in the workplace
• We receive any information about a workplace accident in which you are involved
• We receive a response from a job advertisement – either written, verbal or email
• We receive any information about any insurance investigation, litigation, registration or professional disciplinary
• matter, criminal matter, inquest, or inquiry in which you are involved
• You provide us with any additional information about you including via our online portals
• We receive your timesheet, which is transmitted directly to our payroll division for its intended purpose.

Use of your personal information

• Your personal and sensitive information may be used in connection with:
• Your actual or possible work placement
• Checking your work rights status with any government department or body (or their agents)
• To undertake directly or through agent criminal reference checking with relevant government agencies
• Payment for work completed on a temporary/contract assignment
• Follow up with you to offer you work or ascertain your availability for work
• Your performance appraisals
• Our assessment of your ongoing performance and prospects
• Any test or assessment (including medical tests and assessments) that you might be required to undergo
• Our identification of your training needs
• Any workplace rehabilitation/incident investigation
• Our management of any complaint, investigation, or inquiry in which you are involved
• Any insurance claim or proposal that requires disclosure of your personal or sensitive information
• To tell you about the other services that we may provide
• Ensuring our internal business processes are running smoothly which may include quality assurance audits, quality and services evaluations, fulfilling legal requirements and conducting confidential systems maintenance and testing.

Disclosure of your information

Your personal and sensitive information may be disclosed to:

• Potential and actual employers and clients of Torra Staffing & Recruitment
• Referees
• Other members of Torra Staffing & Recruitment, clients and third-party service providers and suppliers located in Torra Staffing & Recruitment’s operations and supply chain
• A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information including medical or a pre-employment screening provider.
• Our insurers
• A Workers Compensation body
• Any government department or body (or their agents) to verify your work rights status
• A designated, registered training provider in relation to training and personal development opportunities
• Our contractors and suppliers – e.g. our I.T. contractors and database designers
• Any person with a lawful entitlement to obtain the information.

We will advise you of our intentions and gain consent before we refer your personal information to our clients for possible work opportunities.

If you do not give us the information we seek?

• We may be limited in our ability to locate suitable work for you
• We may be limited in our ability to place you in work.

How does Torra Staffing & Recruitment protect the security of your information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. We have several safety measures in place to protect your information. For example, your personal information is stored in secured offices and in computerised databases which require a log in, password and Multi-Factor authentication to gain access. Our staff are bound by a confidentiality agreement regarding company and customer information. Visitors to our premises are always accompanied by a member of staff for the duration of the visit.

We use secure methods to destroy or archive our personal information as soon as the law permits and provided that the information is no longer needed by us. When you advise us that you are no longer looking for work opportunities and therefore do not wish to be registered with us, we will change your status on our data base record, unless you advise us otherwise or unless it is a requirement by law such as retained tax/wages information.

You can gain access to your information to correct it if it is wrong

Subject to some exceptions which are set out in the Australian Privacy Principles (APP 12 – Access and APP 13 – Correction), you have a right to see and have a copy of personal and sensitive information that we hold about you. If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.

If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date. If you wish to exercise your rights of access and correction you should contact our Privacy Officer, whose details are shown in the How to contact us section.

 

External Sites

External sites that are linked to or from the Torra Staffing & Recruitment web site are not under our control and you are advised to review their Privacy Statement. Users should note there are inherent risks associated with the transmission of information via the Internet and you should therefore make your own assessment of the potential risk to the security of your information.

Changes to our Privacy Statement

If at any time our Privacy Standard changes, the updated details will always be available on our web site for your perusal. If at any time you have a question or concern regarding Torra Staffing & Recruitment and privacy, please contact us at hello@torrarecruitment.com.au

Dispute Resolution

If you wish to complain about our response to a request, or a potential breach of this policy or the Privacy Principles, please contact Torra Staffing and Recruitment’s Office. Our General Manager will contact you within a reasonable time after receipt of your request or complaint to discuss your concerns and to outline options regarding how they may be resolved.

Torra Staffing & Recruitment

Address: Level 1, 142 Union Street The Junction NSW 2291

Phone: 02 4039 8102

Email: hello@torrarecruitment.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Privacy Commissioner www.oaic.gov.au.

Torra Staffing and Recruitment reserves its right to amend this policy from time to time and re-publish it on our website.